NHTSA Complaint #11628101 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11628101
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	September 10, 2024
Date Filed	November 30, 2024
Mileage	102,207 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

First I started randomly getting lights come up on my dash hill start assist not available powertrain malfunction traction control reduced power took it to ford multiple times they tell me there is nothing wrong. Finally I have to have my car towed due to not going into gear yet again they still find nothing wrong same thing happens again we tow it home my husband looks under the car it is pouring fluid out of the front axel seal and the inner cooler. He checks the transmission fluid there is no fluid in my transmission. Call ford again get no answers as to why they have looked at my car multiple times supposedly checked transmission fluid and continue to tell me there is nothing wrong. Then I find out there are TSBs for both these issues yet can’t find anything on my car being in that recall.

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