NHTSA Complaint #11627788 — 2016 NISSAN ROGUE

Have a 2016 Nissan rogue with about 49,000 miles. About two months ago, started experiencing judder when truck got above 50 miles an hour. Took it to a local mechanic where they performed a diagnostic and let us know there was a transmission problem. They advised to speak to the Nissan head office directly because there was a known transmission issue for that particular year, make and model. On 11/12/2024, called Nissan USA, spoke to Ashley in their consumer affairs department where a claim was opened. Ashley took information on the truck and based on the mileage said there was a possibility of a goodwill being offered. The truck had to be taken to one of Nissan’s service locations to have a diagnostics performed which was done on 11/20/2024. Once done and $200 later, Nissan confirmed that the transmission had to be replaced for about $8000. Consumer affairs received the diagnostic report and made the decision that despite the low mileage, they could not extend the warranty as a courtesy to us. I find it unfair that I have a vehicle that was drivable a few weeks ago, and with no fair warning, started having the same transmission problems that Nissan was sued for and settled for the same make and model. Please help me find some justice. Thank you.