NHTSA Complaint #11697056 — 2016 NISSAN ROGUE

This is a supplemental complaint to NHTSA ID #11604939. On October 25, 2025, Passport Nissan in Alexandria, Virginia diagnosed my 2016 Nissan Rogue with fault code P17F1, which indicates a known CVT transmission failure. The technician documented drivability issues including hesitation, slipping, and pulsing during acceleration. The diagnostic sheet recommended full CVT replacement. The dealership submitted a warranty request to Nissan’s Diagnostic Validation Team, and internal documentation shows a full transmission job totaling $6,996.44. Nissan classified the failure as warrantable under goodwill. Despite this, Nissan later offered only a partial valve body repair with a 50/50 cost split and a 3-day deadline. This contradicts Nissan’s own Technical Service Bulletin, which states that if fault code P17F1 returns after reprogramming, the transmission must be replaced. The dealership’s own technician confirmed the failure was warrantable and recommended full replacement. This misrepresentation minimizes a known safety defect and compromises consumer protection. The issue has been confirmed by a dealership technician, documented in service records, and submitted to Nissan’s internal warranty team. The vehicle experienced hesitation and loss of power during acceleration, which posed a safety risk while driving. This reflects a broader pattern of concealment and avoidance of full liability for transmission failures across Nissan vehicles. I request that NHTSA investigate this matter as a potential safety defect and deceptive repair practice. The component is available for inspection upon request, and all documentation has been submitted to the Virginia Attorney General’s Consumer Protection Section and I am prepping for other filings.