NHTSA Complaint #11697484 — 2016 NISSAN ROGUE

The contact owns a 2016 Nissan Rogue. The contact stated that the dealer had performed a CVT transmission replacement under an unknown recall. The contact stated that after the repair, the AWD warning light was intermittently illuminated. The dealer was notified and informed the contact that the warning light was an indication of the tire tread wear and tear. Additionally, the contact stated that while her husband was driving 30 MPH, the vehicle suddenly lost motive power and made an abnormally loud grinding sound. The contact stated that the vehicle felt like the rear wheels had locked up, and the vehicle was dragging. The driver smelled an abnormal burning rubber odor. A message indicating a high temperature and advising the driver to pull over was displayed. The driver was able to veer to the side of the road and waited for a while until the message cleared. The driver was then able to drive to the nearby residence. The vehicle was taken to an independent mechanic, where it was diagnosed that gear oil was leaking from the front transfer case and from the AWD housing area. The mechanic informed the contact that the failure had occurred because the dealer failed to replace a gasket during the transmission repair. The contact was referred to the dealer for the repairs. Additionally, the contact stated that the SPORT Mode was inoperable. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.