NHTSA Complaint #11627450 — 2012 HYUNDAI SONATA

The contact owned a 2012 Hyundai Sonata. The contact stated that various functions on the steering wheel including the horn, cruise control, and other electrical functions; all failed to operate as needed. The vehicle was taken to an independent mechanic where the contact was informed that a warranty had been placed on the vehicle for the clock spring which they linked to the failure. The steering wheel also began to stick soon after the diagnosis. The dealer was notified of the failure; however, the dealer could not provide an appointment until months out. The contact then stated that while driving at 65 MPH, the vehicle began to hesitate upon the depression of the accelerator pedal. The contact began to pull over as the EPS(Electrical Power Steering) and several other warning lights appeared on the instrument panel. As the contact opened the door, a fellow motorist had also pulled over to alert the contact that the vehicle was on fire. Soon after exiting the vehicle, the entire vehicle quickly became engulfed in flames. The fire department quickly arrived on the scene and extinguished the fire. The contact was not injured, no other occupants were inside the vehicle, and the contact was unsure if a fire or police report was filed. Some of the grass and trees in the area had caught fire as a result of the failure. The remains of the vehicle was towed to an independent tow yard. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was completely destroyed. The failure mileage was approximately 125,000.