NHTSA Complaint #11625799 — 2018 RAM 3500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11625799
Vehicle 2018 RAM 3500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

I was driving my truck when the Service Electronic Braking System warning came on. Then the service the Anti-lock Brake System warning came on. Both warnings were flashing on and off. I took the truck into my mechanic which is an independent service center, American Muffler, in Burlington WI, on 10/23/24. I was told that the truck needed an ABS module and the Hydraulic Control Unit, but the mechanic was having problems getting the ABS module from the dealer, Miller Motors, in Burlington. I was told that Miller Motors needed authorization to sell the part, and it was pending. American Motors continued to call Miller Motors for updates and was told it was still pending. I finally picked up my truck on 11/04/24, without it being fixed. I drove the truck to my hunting land (about 120 miles), on [XXX]. The warnings continued to flash on and off periodically, on the trip. I stopped at Petersen Dodge, in Waupaca WI, to see if I could buy the ABS module there. Petersen Dodge didn't have one in stock but located one at a dealer in Janesville WI. I put money down at Petersen Dodge for the part and the part was going to be shipped to Petersen Dodge, where I was to pick it up. I was called the next morning and told by Petersen Dodge that the Janesville dealer cancelled the order. On 11/09/24, I tried to find the ABS module at Mopar.com National estore. They routed me to the Janesville dealer where it showed one in stock. I purchased that one online. On 11/11/24, I received an email from Mopar.com asking me for my VIN. I responded with the VIN. On 11/12/24, I received an email and phone call from Mopar.com stating that they were cancelling the order. On 11/15/24, I drove back home. The ABS indicator light and the Traction Control light were on the whole trip. I'm not sure if the truck is safe to drive this way, but I can't find anyone to sell the ABS module. I attached receipts and emails of me trying to buy the ABS module. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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