NHTSA Complaint #11625388 — 2020 HYUNDAI ELANTRA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11625388
Vehicle	2020 HYUNDAI ELANTRA
Component	ENGINE
Date of Incident	November 9, 2024
Date Filed	November 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Took car into closest mechanic on Saturday 11/09/24 and was informed that both engine mounts were completely shot. Mechanic informed me car was unsafe to drive. Had the car repaired as Hyundai service center was closed. I contacted Hyundai on Monday 11/11/24 to let them know what happened. Received call yesterday from case manager that since I didn't take car to Hyundai facility they would not reimburse me the money paid on the repair. Mechanic at service station said it was unsafe to drive the car of his property. The mechanic also told me he has never seen either engine mount completely shot in care that was only 4 years old.

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