NHTSA Complaint #11712293 — 2020 HYUNDAI ELANTRA

This vehicle’s engine failed on 10/25/21. This was 2 months after it was purchased. When we tried to have a Hyundai dealership diagnose the car, they said it would be an extended amount of time before the could look at it. When they finally did, they said it was not eligible for the warranty or recall relief. I reached out to the Hyundai corporate office and received no assistance. They tried to say it was due to no drain plug. It was recommended that we take it to another dealership who said the same thing. We ended up paying out of pocket to replace the engine. The mechanic who replaced the engine said there was no oil splatter under the car that would indicate an oil leak. Now on 1/15/26, the 2nd engine has now failed for apparently the same recall. For either engine there was never any warning of low oil or any evidence under the car of a leak.