NHTSA Complaint #11625190 — 2011 FORD EXPLORER

The contact 2011 Ford Explorer. The contact previously received notification of NHTSA Campaign Number: 14V286000 (Steering), and the vehicle was taken to the dealer, and the contact was informed that the recall repair did not need to be performed because the vehicle was not experiencing the failure. Additionally, the contact stated that upon starting the vehicle, the steering wheel was locked, and the contact became aware that the vehicle had lost power steering functionality. No further information was provided. The contact stated that upon turning off and restarting the vehicle, the power steering became functional. The contact stated that the failure recurred intermittently upon starting the vehicle. Several unknown dealers were notified of the failure and informed the contact that the vehicle could only be diagnosed after the failure occurred. The contact stated that the failure had worsened and persisted after turning off and restarting the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 14V286000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 65,000.