NHTSA Complaint #11624983 — 2016 HONDA PILOT

The vehicle was not functioning properly and was running badly on Friday 10/25/2024. The SUV was dropped off at Reeves Honda on 10/26/2024. Vehicle was picked up from the Honda dealership on 10/28/2024. The dealership service department reported a transmission code and the transmission and , torque converter would need to be replaced. Additionally, a failing AC compressor was noted and spark plugs needed to be changed at 100,000 miles. The vehicle currently has approximately 87,100 miles. On 11/3/2024 the spark plugs were replaced by myself. The car was test, drove and appeared to be running fine. However, the engine continues to have a mild knocking sound. They did not appear to be any issue with the Transmission/gear-shifting and appeared to be smooth. On 11/7/2024 while my son was driving to school suddenly stopped at the intersection of Davis and precinct line. A tow truck was required to tow the vehicle back to our home. After close inspection of starter alternator, battery, and virtually all fuses and relays without indication of problem. Code reader was applied to the ODB port and no codes were seen. An attempt to rotate engine was unsuccessful, indicating a seized or locked engine. On 11/13/2024 call to dealership for advice. The dealership denies any engine issues or any complaints of engine issues however, in their paperwork it specifically states that customer indicated a check engine light during the event on 10/25/2024 and that the engine was not idling and had a knocking sound. When the vehicle was driven to the Honda dealership on 10/26/24. To be running extremely with the very mild knocking sound again noted from the engine.