NHTSA Complaint #11624922 — 2019 TESLA MODEL 3

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11624922
Vehicle	2019 TESLA MODEL 3
Component	ELECTRICAL SYSTEM
Date of Incident	November 13, 2024
Date Filed	November 13, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I’m at the Tesla service center and Tesla is refusing to perform recall work without payment/diagnostic time. Even though Tesla’s website and notices states that they will perform recall work free of charge they are in fact refusing to perform recall work free of charge. They are mandating that I be charged diagnostic fees for them to determine whether they will perform the recall work as of 11/13 at 7:15am per Marc the service advisor at Tesla Service Center Kearny Mesa.

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