NHTSA Complaint #11623938 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH, the vehicle started shuddering significantly and the engine overheated. The check engine warning light was illuminated. The contact continued driving at 20 MPH. The vehicle was driven to the residence. The vehicle was then taken to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Ford Campaign Number: 21N12 and TSB Number: 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 110,000.