NHTSA Complaint #11681793 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated that the vehicle was idling roughly with the check engine warning light illuminated. The vehicle was taken to the dealer, who suggested that the spark plugs be replaced and a tune-up be performed based on the mileage. The dealer performed the spark plug replacement and tune-up, and the check engine warning light was no longer illuminated; however, the vehicle was still idling roughly. The vehicle was returned to the dealer, who diagnosed the vehicle with coolant intrusion into the engine. The contact was informed that the engine had failed and needed to be replaced. The dealer diagnosed the vehicle and determined that the rear brakes and rear brake rotors needed to be replaced due to a brake fluid leak. The vehicle was not repaired. The contact was informed of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer informed the contact that the VIN was not under recall or special programs for the repair. The failure mileage was approximately 73,000.