NHTSA Complaint #11687692 — 2018 FORD FUSION ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11687692
Vehicle	2018 FORD FUSION
Component	ENGINE AND ENGINE COOLING
Date of Incident	September 16, 2025
Date Filed	September 16, 2025
Mileage	84,112 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine with white smoke coming from the exhaust system, with the check engine warning light illuminated. Additionally, the message “Service Vehicle Soon” was displayed. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the engine was faulty due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 84,112.

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