NHTSA Complaint #11623855 — 2020 CHEVROLET SUBURBAN

On October 27, coming back from a family trip at 10 PM at night on a major highway, the suburban all of a sudden quit. Traveling at 70 miles per hour, all of a sudden, when pressing the gas pedal, the car would not accelerate and the RPM gauge was erratically moving. The car started to slow down till it eventually just quit and it would not go anymore. We were stranded in the middle of the highway with cars coming and going both ways. It was scary, it was dark, and dangerous. A tow truck was called and they told the suburban to a Chevrolet dealership 60 miles away. The following day, the dealership informed us that the transmission was not repairable and that they had found metal pieces in the transmission. They informed us that the only way to repair was to replace with a new transmission. They informed us that these transmissions are faulty and that it’s common for them to replace transmissions in suburbans about twice a month. We were not happy to find this out because this is the second transmission in a second Suburban that we have owned that we have had to spend $12,000 on between both vehicles. The car was out of warranty, Therefore, the expense was totally on us. I need help trying to see if I can get reimbursed for these expensive faulty transmissions that are not our fault! We have serviced car when due. There were 4 small children in the car and we could’ve had a tragic accident because car quit suddenly! Please help!