NHTSA Complaint #11622554 — 2018 GMC YUKON XL

The contact owns a 2018 GMC Yukon XL. The contact stated that after starting the vehicle, the gear shifter failed to function as intended. The contact stated that the gear shifter was shifted into the drive; however, the gear shifter inadvertently shifted back into neutral. The contact stated that the vehicle had just been driven and parked prior to the failure. The contact turned off the vehicle. The vehicle was restarted, and the gear shifter was shifted into the drive. The contact stated that after driving the vehicle for approximately 100 feet, the gear shifter slipped back into neutral, and the vehicle failed to drive forward. The contact stated that the vehicle was started; however, the gear shifter unintendedly slipped back into neutral, and the vehicle failed to respond. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 148,000.