NHTSA Complaint #11701535 — 2018 GMC YUKON XL

The vehicle is experiencing symptoms consistent with the brake vacuum pump failure described in GM Special Coverage Adjustment N182202780, which applies to full-size GM SUVs in this model range. The symptoms include a hard brake pedal upon startup, reduced brake assist, increased stopping distance, and audible vacuum or mechanical cycling noise when the vehicle powers on. This malfunction affects the vehicle’s braking performance and requires significantly increased pedal force, especially during initial operation or low-speed braking. This results in delayed braking response and reduced stopping capability, creating a safety hazard to occupants and others on the roadway. Although the symptoms match the defect described in the bulletin and the vehicle is within the published 10-year/150,000-mile coverage parameters, multiple authorized dealerships and GM corporate have refused to perform a diagnostic or repair because the VIN does not appear in their internal eligibility system. GM Customer Care case number 82474826 documents these interactions. No diagnostic evaluation has occurred because the manufacturer and dealers declined to perform one unless the VIN is pre-flagged, regardless of symptoms. No warning lights or dashboard alerts accompanied the failure. The condition began gradually and has become more noticeable over time. I am concerned that other vehicles experiencing the same defect may also be excluded from inspection or repair due to VIN list limitations, despite meeting the published program criteria.