NHTSA Complaint #11622076 — 2011 FORD EXPLORER

The rack and pinion has gone out on my 2011 ford explorer limited. It is available for inspection. My safety was at risk, it went out when I pulled out of a gas station after getting gas causing me to almost crash into another car. Dealerships claim to not be able to replicate the issue even though other 2011 models have a recall for this specific issue. We have attempted multiple times to have it repaired at multiple Ford dealerships. Before it completely went out, the steering would stick for a second sometimes then continue working like normal. After it completely went out a warning light appeared on the dash that states “Power Steering Assist Fault” and now the car will not steer with power steering.