NHTSA Complaint #11621798 — 2013 CHRYSLER 200 SEATS

Complaint Details

ODI Number	11621798
Vehicle	2013 CHRYSLER 200
Component	SEATS
Date of Incident	October 11, 2024
Date Filed	October 24, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

While driving, the safety mechanism on my driver's seat headrest malfunctioned and launched forward. I was distracted for a minute after while I tried to figure out what just happened. At first I thought someone rear ended me until I saw there was no one behind me. I saw what happened to the headrest after I pulled into a gas station. I didn't take it to a mechanic because they would've wanted over $700 to replace it, which I can't afford. I replaced it myself with a headrest I bought on EBay. I still have the malfunctioned headrest because I'm not sure at this point what to do with it. There was no prior warning of any kind.

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