NHTSA Complaint #11621559 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated while driving at approximately 30 MPH, the steering wheel became difficult to turn. The contact pulled over and stopped, turned off and restarted the vehicle several times, and the steering functionality returned. The contact stated no warning light was illuminated. The contact stated that the failure was an intermittent failure and the vehicle had been taken to a local dealer to be diagnosed. The dealer determined that the steering module and steering gear needed to be replaced. The contact researched online and related the failure to Customer Satisfaction Program: 15N01 EPAS Power Steering Efforts (Steering). However, the contact was informed by the dealer that the vehicle was no longer under warranty. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 91,260.