NHTSA Complaint #11621351 — 2010 DODGE JOURNEY SEATS

Complaint Details

ODI Number	11621351
Vehicle	2010 DODGE JOURNEY
Component	SEATS
Date of Incident	September 5, 2024
Date Filed	October 22, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WY

Consumer Description

My active headrests on the front seats have suddenly sprung, i.e. they have opened up. The car was parked in my yard, no other vehicles around, no accident/fender bender. I went out one day and the headrests were both opened up. This is a known problem for Dodge (at the time it happened, I researched) and they did extend the warranty for ten years; however, my vehicle is a 2010 so past that extended warranty. This is an expensive fix. I am a senior on a fixed income and wonder if there is any way to remedy this problem?

Related Complaints for the 2010 DODGE JOURNEY

Other SEATS Complaints

#11684112 — August 30, 2025 — I was sitting, idling in my car when my active headrest restrain system in my passenger seat suddenly went off. I am ...

#11478036 — August 7, 2022 — My significant other and I were driving to cedar point with our kids and I was in the passenger seat. The headrest li...

#11438009 — October 25, 2021 — I just purchased a 2010 dodge journey. It has not been in an accident. This morning when getting in my car, I noticed...

#11405882 — March 31, 2021 — THE HEADRESTS DEPLOYED DRIVING DOWN THE ROAD

#11403713 — March 18, 2021 — BOTH AIR BAGS ON MY HEADREST DEPLOYED WHILE CAR WAS PARKED AND NOT IN A ACCIDENTS

Recent Complaints for the 2010 DODGE JOURNEY

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#11687796 — AIR BAGS — September 17, 2025 — Faulty active head restraints in both front driver and passenger seats, causing both units to deploy while driving, c...

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