NHTSA Complaint #11620330 — 2013 FORD EDGE

The contact owns a 2013 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed to the floor and the brake pedal was stiff. The vehicle was taken to an independent mechanic where it was diagnosed with a failed ABS and brake booster. The contact was informed that the ABS and the brake booster needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the failure had been present for a year, however, the brakes were replaced and the failure reoccurred. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under the Customer Satisfaction Program 13N02, which had a similar failure description. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 125,000.