NHTSA Complaint #11620141 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle shuddered and white smoke came out of the exhaust pipe; there was an abnormal sound coming from the engine compartment. The "Engine Coolant Overtemperature" message was displayed on the instrument panel and the check engine warning light was illuminated. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that there was a coolant leak intrusion into the cylinder and that the engine needed to be replaced. The dealer made the contact aware of Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was no recall associated with the failure; the manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 111,700.