NHTSA Complaint #11619622 — 2020 LEXUS RX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11619622
Vehicle	2020 LEXUS RX
Component	UNKNOWN OR OTHER
Date of Incident	October 10, 2024
Date Filed	October 14, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

I was driving down the road with no one around and nothing falling or being kicked up in the air and I heard a huge crash, I had no idea what happened even after stopping at a gas station. Two days later after hearing the sound of ripping Velcro as I was driving, I opened the sunroof bc it was a nice day and glass shattered and fell all over me. I shut to sunroof cover and realized the entire time that my sunroof exploded without warning bc it was not tempered correctly. Lexus refuses to fix the manufacturer error.

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