NHTSA Complaint #11619297 — 2018 FORD FUSION

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an engine misfire with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 122,000.