NHTSA Complaint #11617765 — 2011 FORD EXPLORER

I have a recall 24V031 letter dated February 2024. I called and got an appointment for 7 Aug, showed up at the dealership, just to get turnaround and was told that they don’t have the glue to fix the recall. No phone calls or text received to let me know that my appointment was canceled due to this problem. I was told that they will call me back, once glue is received. It’s now 2 Oct, still no calls, so I called them back. I was told that this is still an issue and that they’re still waiting for the glue to come in. They have added my name to a “Wait list”, and we’ll be notified once they’re ready to fix the recall issue. I don’t understand how long are we supposed to wait for this? Is there something I can do to fix this problem? Please advise. Thank you.