NHTSA Complaint #11616613 — 2017 FORD ESCAPE
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER issue reported to NHTSA
Complaint Details
| ODI Number | 11616613 |
| Vehicle | 2017 FORD ESCAPE |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER |
| Date of Incident | |
| Date Filed | |
| Mileage | 80,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
The contact owns a 2017 Ford Escape. The contact stated while driving 40 MPH, the vehicle shuddered abnormally. There were no warning lights illuminated. The vehicle was taken to the local dealer on three occasions, where it was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The vehicle was taken to two independent mechanics, who determined that the failure was due to the torque converter. The manufacturer was contacted and referred to the NHTSA Hotline. The failure mileage was approximately 80,000.
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