NHTSA Complaint #11616256 — 2020 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11616256
Vehicle	2020 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	September 14, 2024
Date Filed	September 24, 2024
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The contact owns a 2020 Ford Explorer. The contact stated while driving at approximately 55 MPH and slowing to exit the highway, the vehicle downshifted hard, and the vehicle was jerking. The contact stated no warning light was illuminated. The contact stated that the failure was recurring and was occurring while slowing down or while accelerating. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determined that there was coolant intrusion into the transmission and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 100,000.

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