NHTSA Complaint #11614838 — 2019 FORD ESCAPE

What component or system failed or malfunctioned, and is it available for inspection upon request? The torque converter is going out - this will be the 3rd time we will have replaced it. How was your safety or the safety of others put at risk? The car sputters and does not shift correctly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, at the Ford dealer each time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Ford Dealer Mechanics. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Symptoms include sputtering and not seeming to shirt when accelerating.