NHTSA Complaint #11614406 — 2017 HONDA PILOT

To Whom It May Concern, I am writing to formally file a complaint regarding Honda's refusal to address a known issue with my 2017 Honda Pilot Touring AWD, despite the existence of a service bulletin. My vehicle has been consistently experiencing error code P0430, which pertains to the catalytic converter and emissions system. This error happens while driving several times. Honda has issued a service bulletin (NHTSA ID: 10187006) to address this very issue, accessible in the attachement. I scheduled an appoitnment at Honda to request the repair outlined in the bulletin. Unfortunately, they have refused to perform the necessary repairs due to my vehicle having a salvage title. I want to emphasize that although my vehicle has a salvage title, there has never been any engine or mechanical damage that would affect the emissions system or components causing this error code. Additionally, I am not alone in experiencing this issue. Many members of the Honda Pilot community have reported the same problem, and there is a large Facebook group where numerous owners are discussing their frustrations with the P0430 error code. This widespread issue further demonstrates that Honda needs to address the defect, regardless of a vehicle's title status, particularly since it is unrelated to any previous damage or title condition. It is disappointing that Honda is using the salvage title as a reason to deny what should be a covered repair, as the service bulletin explicitly addresses this mechanical defect. Given the direct impact this has on emissions compliance and potentially broader safety and environmental concerns, I am seeking NHTSA’s assistance in urging Honda to comply with their own service bulletin and perform the necessary repairs. Thank you for your attention to this matter. I hope for a swift and fair resolution to ensure my vehicle is properly repaired according to the service bulletin.