NHTSA Complaint #11613785 — 2016 HYUNDAI VELOSTER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11613785
Vehicle 2016 HYUNDAI VELOSTER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

On May 13, 2024 my car had it's motor replaced. This was done at no charge by Hyundai of Wesley Chapel (Not where I bought it). The motor was replaced because of a recall (Product Improvement Campaign 966/ Knock Sensor Detection System). On July 28, 2024 my car engine ( the new one they had given me 10 weeks earlier) overheated and broke down. We had the car towed back to Hyundai of Wesley Chapel. They were unable to determine the cause of the engine breaking down, other than that is was leaking coolant. Hyundai is asking me to pay for a diagnostic test, estimated at between $3,000 and $4,000 to determine the cause. We do not want to do that and don't believe we should be held responsible for this cost. We have not been provided with a loaner car. This is a big inconvenience that we need resolved.

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