NHTSA Complaint #11612382 — 2017 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11612382
Vehicle 2017 HYUNDAI TUCSON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MS

Consumer Description

On [XXX] my daughter was driving in Meridian Ms and when she was at a red light the 2017 Hyundai Tuscon that she was driving started shaking and all the lights on the dashboard came on and she couldn't drive because it wouldn't move. She called a tow truck to have it taken to Firestone. When they looked at it, they said the reading was spark plugs and fuel injectors that needed to be replaced. After they did that, the car still would not work. We paid 1300.00 dollars for them to do this. We then had it towed to Hyundai in Flowood Ms. We learned that the whole engine needs to be replaced. We Take very good care of our cars and this shouldnt be happening. I see that there is an extended warranty for 2017 tucsons with engine failures, but our particular engine is not included in this. We have a turbo 1.6. I asked Hyundai why these particular motors are not included and they didnt know. I found alot of people are having the same engine issues as I am and i think Hyundai needs to help me out. The replacement cost of this is going to be about $10000.00 dollars. My car only has 84000.00 miles on it. Hyundai knows that there are problems with these vehicles but refuse to be any help what so ever. I just dont understand why my engine isn't included in their 150000.00 mile warranty. I dont know where else to turn for help. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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