NHTSA Complaint #11612302 — 2014 JEEP GRAND CHEROKEE

The driver's side active head restraint deployed without warning striking me in the back of the head, fortunately not hard enough to seriously injure me, but hard enough to cause a headache. I had just gotten into the vehicle to drive to work, so it wasn't even moving. There are broken pieces of plastic that apparently used to hold it closed. My vehicle has no uncompleted recalls, but now looking at my vehicle information online I've discovered that there was a "warranty extension" in 2020 regarding a possible failure exactly like this, and I've also discovered there were lawsuits following reports of injuries! Chrysler never notified me, nor did the Jeep dealer bring it to my attention during any of my routine service appointments. Why wasn't this a RECALL requiring repair instead of left to be a ticking time bomb just waiting to go off??? Adding insult to injury, the warranty extension to 10 years after the in-service date in 2013 doesn't cover repairs today! The passenger side restraint hasn't popped open (yet!) but I'm not stupid enough to wait until it fails and injures a family member, so now I have to replace BOTH sides and PAY for both out of my pocket. Please make this a RECALL so Chrysler will have even a slight urgency to notify owners, and hopefully decide to replace the head rests immediately, regardless of how old they are.