NHTSA Complaint #11690471 — 2014 JEEP GRAND CHEROKEE SEATS

Complaint Details

ODI Number	11690471
Vehicle	2014 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	September 27, 2025
Date Filed	September 30, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

We were driving this weekend and the headrest components failed and blew it apart. It shoved my husbands head forward really hard. We pulled over and tried to fix it but all the pieces are snapped inside of it. From our understanding that is a safety feature that is supposed to happen in a crash but we were not in a crash, just doing 55 mph down the road. It was not inspected by anyone yet but from reading online forums this seems to be a common occurrence.

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