NHTSA Complaint #11679674 — 2014 JEEP GRAND CHEROKEE SEATS

Complaint Details

ODI Number	11679674
Vehicle	2014 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	July 28, 2025
Date Filed	August 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The headrests activator failed on the driver’s seat and hit me in the back of the head. I was driving about 35mph. This vehicle has never been in an accident. A week later the same thing happened in the passenger seat to a passenger. Upon inspection the plastic failed that secures the latch-pin. We were never notified about this problem!

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