NHTSA Complaint #11691894 — 2014 JEEP GRAND CHEROKEE SEATS

Complaint Details

ODI Number	11691894
Vehicle	2014 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	October 5, 2025
Date Filed	October 7, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Was getting ready to go to town, opened back seat for daughter to get into vehicle, and all of a sudden the front seat headrest popped out. Was very scary. Thankfully no one was in the front seat when it happened. I could only imagine there would have been some pain/injury sustained if they were. There were no warnings. No other malfunctions. Headrest is not able to be "clicked" back into place as a bracket is broken inside. There has not been any investigation by manufacturer, police or insurance reps.

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