NHTSA Complaint #11609640 — 2015 FORD FOCUS

I bought a brand new Ford Fusion in 2015 at Planet Ford Dallas. Since then, I have had my car maintained regularly at this dealership. However, my car has recently showed symptoms of intermittent loss of transmission. Then, I made an appointment on Aug. 19, 2024 and showed the recall letter to the dealership to request an inspection, but the rep refused to take a look at it, saying there were 20 people ahead of me and said the wait time for fixing TCM (the transmission control module) problem was at least three or four months. On Aug. 20, 2024, I called Ford Customer Relationship Center but could not fix this issue. I am very angry and frustrated because I trust Ford and its dealership will take good care of my car whenever I have my car maintained there. I believe fixing recalls is mandatory, so Planet Ford Dallas should fix it for me voluntarily. Why did they not notify me about this TCM problem and fixed it for me in the first place whenever they serviced my car in the past 9 years? If they had found this problem, I would not have to worry about the possibility of my car breaking down in the middle of the road anytime, not to mention the possibility of a car accident. Ford company should monitor its dealerships whether they fix Ford Recalls and if Ford customers still experience some problems because this is an issue of passenger's safety. Also, Ford company should notify Planet Ford Dallas about its poor performance and poor customer's satisfaction. If all dealerships work like this one, no customer will want to buy any Ford cars any more just like me.