NHTSA Complaint #11609129 — 2019 JEEP CHEROKEE

Failing part - 8.4" Uconnect radio/control center of the Jeep. The Uconnect system is failing and started ghosting the vehicle, changes the radio, heat and AC, turns on backup camera, calls 911, etc. This specifically becomes a when it starts calling phone numbers and turning backup camera and becomes a distraction to the driver. The problem has been confirmed as the system control panel has delaminated and needs to be replaced by a Jeep Dealer. We were advised to have a Dealer check and confirm the control panel has delaminated and confirm it needs to be replaced. We followed this guidance from Chrysler/Jeep and Uconnect and told that once we did this and they confirmed it needed replaced they would start the process to replace the control panel. There were no warning signs that this was starting and first started about 6 months ago. It has now progressed to nearly every time use the vehicle the control panel starts ghosting all the controls. We have researched and understand that this is an issue with all the Uconnect 8.4 control systems, doesn't matter which vehicle it is in. What we have been able to find is it has been determined a safety issue in other vehicles and Chrysler/Jeep is replacing them. But for us we were told they would only warranty it to 60,000 miles. We have about 89,xxx miles on our Jeep. I don't understand how it can be determined a safety issue and Chrysler/Jeep can get by only covering this to 60,000 miles. It becomes a major safety issue when it randomly and constantly starts changing the temperature, fan speed, back up camera, radio, calling numbers including 911, this can only be stopped by turning the system completely off. this causes loss of many functions to the vehicle.