NHTSA Complaint #11607315 — 2018 FORD FOCUS

The contact called on behalf of her son who owns a 2018 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked abnormally and lost motive power. The vehicle was taken to the dealer where it was diagnosed with dual transmission clutch failure and the two actuators failure. The contact was informed that the dual transmission clutch and the actuators needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 63,248.