NHTSA Complaint #11690410 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking and hesitating while depressing the accelerator pedal. The vehicle was taken to the dealer, where an unknown transmission repair was performed; however, the failure persisted. The local dealer and an unknown dealer were contacted and offered to take the vehicle in a trade-in, but the contact declined. The vehicle was taken to Marcino Enterprises LLC, where it was test-driven, and the failure recurred. The dealer diagnosed that the transmission fluid was contaminated with metal shavings and had become brown. Additionally, the contact stated that the engine overheated. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 8,899.