NHTSA Complaint #11692564 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that while driving approximately 15 MPH, the check engine warning light illuminated, and the vehicle felt as if the transmission had slipped into neutral(N). The contact was not able to get the vehicle back into gear, and the vehicle lost forward momentum. The contact was in the parking lot of the residence and stopped and called a tow truck. The vehicle was towed to a local dealer, where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was repaired. The contact stated that it was the fifth time that the clutch had been replaced. The contact stated that the clutch was most recently replaced in May 2024. The contact called the manufacturer and was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 43,000.