NHTSA Complaint #11699855 — 2018 FORD FOCUS

The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly. There was no warning light illuminated. The contact stated that while at a stop, the vehicle shimmied while attempting to shift into gear. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was related to the transmission and the contact was referred to the dealer for further assistance. The vehicle was not diagnosed or repaired by the independent mechanic. The vehicle was then taken to the dealer, where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 64,000.