NHTSA Complaint #11606335 — 2014 HONDA ACCORD

In 2020, there was a recall (#20V769) on the driveshaft of the 2014 Honda Accord. The car was in the Midwest for 4 years, so I was concerned that the issue with corrosion could directly impact the vehicle due to weather conditions. I went to have the recall serviced, but still noticed the car to be sluggish upon shifting in to gear. I reported the concern to the Honda dealer to see if it was repaired correctly and to understand why it took time for the car to "switch" in to gear. After review, they said nothing was wrong with the car. I continued to have these issues, however every time I went to the Honda service team to get an oil repair the diagnosis report did not show any issues with the transmission. There was a recommendation to get the transmission oil changed, which I did in March 2023. The car will still sluggish after this service. On July 25, 2024 the cars transmission/ drive power disengaged in the middle of a busy road. The car came to a complete stop while moving. The gear shaft failed to engage with the transmission. Prior to this no transmission warning had ever triggered, nor reported by Honda's diagnosis reports. I again stated my concern that the driver shaft may not have been repaired correctly to Honda. They instead faulted that the wrong transmission fluid caused " Transmission is burnt up causing issue of not moving. Tech found transmission has wrong fluid installed which caused internal wear and failure of transmission parts." This statement is false. The car stopped on July 25. In an effort to problem solve the transmission fluid was drained and the incorrect fluid was used, but that was after the car was not shifting, so if the transmission was in fact burnt from the wrong fluid it was a result of the service in 2023. However, that is not the cause of the issue. I believe that failure to repair the drive shaft correct resulted in effects on the transmission that were either intentionally omitted or were not discovered.