NHTSA Complaint #11605542 — 2016 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11605542
Vehicle 2016 HYUNDAI TUCSON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

I was driving in the main road with my grandkids and the vehicle just shut down . I bought it in November of 2023. I brought it back to carmax because it was hesitating and not acting properly and it was within my 90 day warranty and they said nothing was wrong . Motor seized and turbo no good a few months later and I owe 19000 on this car and they refuse to replace the motor since I’m second owner without a warranty they were suppose to give me . I had to get people to push my car to the side and wait 2 hours for a tow and now the garage says it’s 10-11000for a motor . Carmax just said they would pay for labor charges but that still leaves me with a hefty bill on top of what I owe . I told them to just take the car and give me another or pay for the motor and they refuse . My cars now sitting at my house because I can’t afford a motor . It’s a 1.6L motor with turbo . That price is a used motor :(

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