NHTSA Complaint #11605299 — 2021 POLESTAR POLESTAR 2

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11605299
Vehicle 2021 POLESTAR POLESTAR 2
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US safety standards until the next day if lucky enough to see the issue self correct. I have only had this car for 4 months, but every week or so this issue has happened at least once. This is an unrecoverable safety issue with risk of assumed safety features arbitrarily not working.

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Recent Complaints for the 2021 POLESTAR POLESTAR 2

#11718764 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA The rear view camera fails repeatedly and the rear window is not large enough to safely reverse.
#11717160 BACK OVER PREVENTION: WARNINGS Cameras stopped working when backing out and collision with pole when reversing out
#11717160 LANE DEPARTURE: BLIND SPOT DETECTION Cameras stopped working when backing out and collision with pole when reversing out
#11717160 VISIBILITY/WIPER Cameras stopped working when backing out and collision with pole when reversing out
#11712423 BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...
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