NHTSA Complaint #11605178 — 2018 FORD ESCAPE STEERING

Complaint Details

ODI Number	11605178
Vehicle	2018 FORD ESCAPE
Component	STEERING
Date of Incident	July 26, 2024
Date Filed	July 29, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NH

Consumer Description

3 hours into a 4 hour drive, stopped for rest room. Got back into vehicle, started backing up and couldn't turn the wheel - almost hit a CAR. I had just spent the last 3 hours on an interstate, thankfully I didn't happen a moment sooner. Steering fault illuminated on dash - towed 100+ miles to local garage - FAILED PART IS STEERING RACK MODULATOR AT A COST OF $3200 AND ALMOST 2 LIVES. AUTO ONLY HAS 65,000 miles/2018

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