NHTSA Complaint #11718205 — 2018 FORD ESCAPE

Took car into local repair shop (HARLAN AUTO 650 W Main Street, Canfield, Ohio 44406. phone 330-506-1737.) for normal maintenance. 02/12/26 Odometer 65033. Previous maintenance 10/28/25 odometer 61335. Performed vehicle inspection, oil change and tire rotation. Harlan discovered no antifreeze, coolant in reservoir. I authorized them to perform a pressure test lasting several hours. Test revealed evidence of damage to spark plugs, cylinder walls and cracks in cylinder walls. Revealing major damage to ngine resulting in imminent failure. Harlan says short block replacement is necessary for repair. i authorized them to repair car based on value of the rest of the vehicle which they claimed it to be in very good condition. Totals for repair are as follows: labor $4790.07, parts $2501.78, tax $546.89, non-taxable nonjob supplies $29.49. GRAND TOTAL $ 7868.23. Engine failure could result in fire or being stranded on the road. There were no vehicle warning signs. i would like to be reimbursed for this repair by FORD .