NHTSA Complaint #11650601 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel was turned to the left; however, the steering wheel independently turned to the right. The contact stated that the steering wheel had seized. In addition, the contact stated that two days later several warning lights were illuminated. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,470.