NHTSA Complaint #11646682 — 2018 FORD ESCAPE STEERING

Complaint Details

ODI Number	11646682
Vehicle	2018 FORD ESCAPE
Component	STEERING
Date of Incident	July 29, 2024
Date Filed	March 6, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

While traveling from Massachusetts to South Carolina we stopped at a rest area for a break. when we re-started the S.U.V., a message was displayed that the power steering assist was no longer working. No warning and it was running fine before stop. Because the same thing happened on my other Ford Edge, I knew what I needed to do. We had to have the car towed off highway to a local Ford dealership, were they confirmed that the rack and pinion steering system FAILED. It took the dealer 2 weeks to repair it at a cost of $3,171.45. Because this as happened on two different FORD products I believe that Ford has a problem with the steering system and that the N.H.T.S.A. dept should look into this?? I filed a complaint with N.H.T.S.A. dept on my first S.U.V.

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