NHTSA Complaint #11605065 — 2017 HONDA ACCORD

The contact owns a 2017 Honda Accord. The contact stated that while driving at various speeds, an abnormally loud static noise would emit from the vehicle without warning. The contact stated that the failure would occur intermittently and that the contact would be forced to pull over and restart the vehicle for the failure to stop. As a result of the failure, the contact experienced a persistent ring noise in both ears, mainly the left ear. The contact sought medical treatment from a doctor and would use ear plugs while driving the vehicle to prevent further ear damage. The manufacturer was initially notified about the failure, the contact was informed that the manufacturer was aware of the failure but that a recall had yet to be placed on the vehicle. The manufacturer referred the contact to a local dealer for assistance. The vehicle was taken to the dealer where the contact was given an estimate for the repair; the contact was later informed that the part needed to repair the vehicle was on backorder. The contact reached back out to the manufacturer and a complaint was filed. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 70,000.